Shipping & returns.

How orders ship

Every jar is sold and fulfilled through Amazon. Delivery speed, shipping cost and tracking come from your Amazon account, including Prime delivery if you have it. We do not ship directly from this website.

Where we ship

Our listings are live on Amazon in the United States, and on Amazon Canada, Mexico and Brazil where indicated on the product page. Use the link for your own marketplace so the listing, pricing and delivery are the ones available to you.

Returns

Returns and refunds are handled by Amazon under their standard policy for grocery and gourmet food. Starting a return in your Amazon orders is faster than contacting us, because they control the order.

When to contact us instead

Email info@mexiafrique.com if the issue is with the product rather than the order — a jar that arrived damaged, a seal that was not intact, or contents that do not smell or look right. Include the best-by date printed on the jar. We trace issues by batch and we want to hear about them.

Wholesale orders

Wholesale terms, lead times and returns are agreed separately. See wholesale.